Terms of use.
Website Terms of Use
Welcome to the Lof website, we're delighted to have you here. Our aim is to offer you a seamless experience as you explore our world of Aotearoa design and wool. By exploring and visiting our website, certain understandings are established between us. The following guidelines outline our perceptions of these understandings. Our primary goal is to provide a platform for you to discover our designs, learn about our brand, hoping to inspire you with pieces that will enhance your life and space for years to come.
Acceptance of Terms By accessing and using the Lof website ('the Website'), you agree to comply with and be bound by these Terms of Use ('Terms'). If you do not agree to these Terms, you must not use the Website.
Use of the Website You agree to use the Website in accordance with all applicable laws and regulations. You agree not to use the Website for any unlawful or prohibited activities. Prohibited activities include, but are not limited to, attempting to gain unauthorized access to the Website, disrupting its functionality, or using its content for commercial purposes without explicit permission.
Intellectual Property Rights All content on the Website, including text, graphics, logos, images, and software, is the property of Lof and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
Delivery and Returns Policy
Delivery All Lof products are shipped from our studio in Waiheke Island, Auckland, New Zealand. Lof products will be shipped within one week of receiving your order, and delivery times will vary depending on your location. All pieces can be delivered New Zealand and Australia wide. We welcome collections from our Waiheke studio if you live locally and have your own suitable transport. International delivery is assessed on a case-by-case basis. Please email us for a quote if you live outside of Australasia. Please note: Lof is not responsible for delays caused by incorrect shipping addresses or customs clearances for international orders. Customers are responsible for any customs duties or taxes applicable to their location.
Warranty and Returns Please consider your purchase carefully, as we do not accept returns for a change of mind. If you believe there is a fault with your product, please email us at kiaora@lof.nz with a detailed description and supporting images of the issue. We stand by the quality and craftsmanship of our wool lighting, and each Wool Hoop light comes with a 1-year warranty from the date of purchase.
What’s Covered:
Manufacturing Defects: Issues with materials, workmanship, or electrical components.
Electrical Components: Problems with certified parts like cords, plugs, or bulb fittings.
What’s Not Covered:
Wear and Tear: Normal aging or fading of materials.
Improper Use: Damage caused by incorrect installation or incompatible bulbs.
Accidents: Damage from falls, spills, or mishandling.
What to Do:
Document the Issue: Take clear photos and provide detailed information about the problem.
Contact Us: Email kiaora@lof.nz with the details.
Resolution Options: We’ll work with you to repair, replace, or refund if the claim is valid and within warranty terms.
Disclaimer Information published on this website serves as a guide to our products and may occasionally be superseded by new developments. We cannot guarantee that all information/images are absolutely current despite our best efforts. For highly critical information, please contact us directly or inquire with our network of retailers and distributors. Information on third-party platforms or websites is beyond our control. Lof does not take responsibility for inaccuracies or inconsistencies in product descriptions or availability on external platforms.
Product Application All Lof woolen lightshades are designed for dry, indoor use. We recommend avoiding installation in areas with high humidity or moisture, such as bathrooms, showers, or over steamy cooking areas, as well as outdoor areas such as verandas, decks, and balconies. Lof is not liable for any damage resulting from use in these unsuitable conditions.
Image Representation Images on our website depicting the colour of products are close representations but are digitally created. They may differ from the real item, especially due to screen colouring/brightness. Please note that slight natural variations in texture or color may occur due to the unique properties of wool.
Limitation of Liability Lof shall not be liable for any damages or losses arising from your use of the Website or reliance on any information provided on the Website, to the maximum extent permitted by New Zealand law.
Governing Law These Terms of Use are structured to align with the laws of New Zealand.
Changes to Terms We reserve the right to update these Terms at any time. We will notify you of any changes by posting the new Terms on the Website. Your continued use of the Website after any changes indicates your acceptance of the new Terms.
Contact Information If you have any questions about the Terms of Use, please email us at kiaora@lof.nz.